Job completed for Ken and Shelley Hetzer

Completion date: January 24, 2026

Location: St. Augustine, FL

Solutions provided:

Inspection revealed multiple safety concerns including dry-rotted bottom seal, improperly fastened opener J-arm, extremely loose chain nearly rubbing the door panels, and critically, original 2005 springs making the door dangerously heavy and causing cable deterioration. After explaining all findings in detail, I recommended maintenance service for minor issues like chain tensioning and lubrication, plus immediate spring replacement due to the dangerous configuration, which the customer approved.

Team members on this project:

Adam Stanton, Deklin Casey